Refund Policy
1Nature of the digital product
The full report on Kalens.io is a digital product that is generated and delivered instantly. Once a report has been successfully generated and delivered to your account, it is considered delivered.
2When a refund may be granted
You can request a refund in the following cases:
- Generation failure: payment succeeded but, due to a technical problem, the report could not be generated, and we are unable to reissue it for you within a reasonable time.
- Duplicate charge: the same order was charged more than once due to a technical problem.
- Other special circumstances that we assess to be reasonable.
3When a refund is generally not available
- Once a report has been successfully generated and delivered, refunds requested for subjective reasons such as "not satisfied with the content", "no longer needed", or "changed my mind" are generally not accepted, because a digital product cannot be taken back once delivered.
- That said, we care about your experience: if you have a specific concern about the quality of your report, please contact us and we will discuss it and handle it reasonably.
4What happens after a refund
If a refund is approved, access to the corresponding report will be turned off: after the refund you will no longer be able to view that report.
5How to request a refund
Contact us at hello@kalens.io with your account email and order information (such as the transaction ID). We will respond within 1 to 2 business days.
6Handled by Creem
Because payment is processed by Creem as Merchant of Record, refunds and chargeback disputes are handled by Creem toward the buyer. This Refund Policy is consistent with Creem's buyer terms; if the two conflict, applicable law and Creem's buyer terms prevail.
7Your statutory consumer rights
This policy does not affect any non-waivable consumer rights you have under the law of your region (such as EU rules on digital content).